Política de reembolso

Standard Returns

With the exception of the items listed in the "Final Sale & Nonreturnable Items" section below, unused, regularly stocked items may be returned by contacting our customer care team within 14 days of the invoice date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a restocking fee which ranges from 25% - 35% of the item(s) cost, depending on the brand, and will be deducted from your refund amount. The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred.

All returned items must be new, unused, and in the original packaging including the pallet & box.

Other Types of Returns

Please note that "special order items" like custom fabrications and most furniture cannot be returned. Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. A member of our support team can assist you in securing that authorization. Please contact us at 1-866-702-6657 or support@primekitchensupply.com, or via Live Chat.

Final Sale & Nonreturnable Items

• Used equipment and supplies
• "Scratch & Dent" items
• Special order items (these are marked on our product pages)
• Closeout, clearance, or overstock items
• Perishable and consumable items, including foods, and disposable items like lids, plates, and cups
• Products sold in aerosol cans
• Products that contain flammable liquid
• Hazmat products
• Furniture
• Items shipped outside of the contiguous United States, including Hawaii, Alaska, and all U.S. territories

Fees

Restocking Fees

There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25 - 35 percent restocking fee for all items returned, depending on the brand.

Additional Restocking Fees

In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with "Free Shipping" are only free when shipping from PrimeKitchenSupply.com to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount along with the restocking fees.

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact support@primekitchensupply.com.

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within three business days of receipt of the merchandise. Anytime you receive items, please take time to carefully inspect your items since signing for a shipment free-and-clear without notating any damage passes the responsibility unto you. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label. (Refer to the Shipping Policy for more details).

Order Cancellation

• Open Order: If your order is still open in our system, please contact our support team to cancel your order. You will not be charged any shipping or restocking fees if it has not yet shipped.
• Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you will be charged a restocking fee and any shipping fees associated with the return.
• Received Order: If you have already received your purchased item(s), you will have to contact our support team to start a return. The item must be in new condition with all of the original packaging in order to get a return authorization. You will be provided a return authorization number and instructions to ship your items back.

KF Enterprises FL LLC
610 E Zack St. Ste 110-2137
Tampa, FL 33602
support@primekitchensupply.com

1-866-702-6657