物流政策

We strive to get the products you need to your door as quickly and inexpensively as possible. The shipping time and amount calculated on our website is the most accurate estimate we can provide based on information for the shipping companies themselves; however, the actual shipping costs may differ. If the difference is greater than 10 percent, we will call and/or email you for approval before processing your order.

Shipping Addresses

To keep shipping costs as low as possible and provide you with the best possible service, here are some tips when checking out online:

• Make sure your shipping address is correct.
• If the package is going to a business address (any place other than a residence), then the name of the business must be listed so the carrier will know which business the product is delivering to.
• PO Boxes may not be listed as the shipping address.
• Freight carriers will not deliver to a PO Box.
• Businesses operated out of a residence will be considered a residential address and charged as such for any delivery.
• Include an accurate phone number when placing an order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items and may charge a re-delivery fee.

Multiple Items

We will ship your order as items become available, so it's possible you will receive multiple shipments. Your full shipping charge will only be billed on the first shipment, so you will not see shipping charges on subsequent shipment notifications.

Shipping Partners

The majority of our products are shipped via our shipping partners. If you have a preferred carrier, we can make arrangements to use your account. When one of our larger items exceeds weight (up to 150 pounds) and dimension limits (up to 108 inches long) for standard shipping options, we ship via a common freight carrier. If you need an LTL freight shipment delivered on a particular date or time, contact one of our sales department to obtain a quote.

Expedited Shipping Options

We are happy to offer expedited shipping options on many of our products; however, items shipping via common freight carrier must be quoted. For more information about expedited freight shipments, call us at 866-702-6657. Shipping times are subject to availability of products, and these options will only appear in your cart if they are available at the time of purchase.

For smaller items that ship via parcel:

• Ground — Ships to you in 1 to 5 business days within the 48 contiguous states.
• 3 Day — Ships to you in 3 business days within the 48 contiguous states.
• 2 Day Air — Ships to you in 2 business days within the 48 contiguous states
• 1 Day Air — Ships to you in 1 business day within the 48 contiguous states, with some limitations depending on delivery address.

Delivery Options

• Non-commercial Address: A non-commercial address is any house, apartment, or other living space, even if you operate a business from such an address. Schools and churches are considered non-commercial by shipping companies.
• Commercial Address: Our freight carriers define a commercial address as any commercial or industrial site with tractor-trailer access or a loading dock that is open during normal business hours (8 a.m. to 5 p.m.). If your item(s) are shipping via common freight carrier, in many cases the carrier will contact you to arrange delivery.

Free Shipping

We offer free shipping on hundreds of pieces of restaurant equipment and kitchen supplies. These aren't limited-time deals; they're part of our commitment to provide you the best value on the quality items every commercial kitchen needs. When you're making the significant purchases often required in foodservice, that benefit can add up to hundreds or even thousands of dollars in savings on every order. 

Free standard ground shipping is only valid on orders shipping to the 48 contiguous United States as we do not ship elsewhere.

Free shipping does not include upgraded services like expedited shipping, inside delivery, white glove delivery, and residential delivery. Remote or hard-to-reach locations may incur additional fees. Customers will be contacted if these fees need to be collected. By working with our shipping partners, including freight carriers, we're able to secure competitive rates that keep your final total down.

Freight Receiving Procedures

When an item exceeds standard weight limits, we ship via freight carrier. Please carefully read the following freight shipment procedures and follow them point by point when your delivery arrives. Print these instructions:

Inspecting Your Freight Delivery

Before the delivery driver leaves your driveway, do the following. (Remember, once the driver leaves, you become responsible for reporting any damages to the freight company. KF Enterprises FL LLC & PrimeKitchenSupply.com cannot be held liable for those damages.)

1. Verify the items being delivered are what you ordered. Unpack everything but be sure to keep all original packaging materials. Do not throw out pallets or boxes until you are certain you are satisfied with each product.
1. The customer should look over the shipment for indicators something could be damaged or missing. Is the shrink-wrap intact? If not, it should be noted on the delivery receipt. Additionally, the number of cartons shown on the Bill of Lading should be compared to how many boxes are present.
2. The customer should look at each carton they are receiving for dirty boxes, dents, dings, creases, holes, punctures, and broken pallets. If they see any of these signs, the client should note it on the delivery receipt and request the driver open the box. If the driver refuses, customers can either call our Customer Care Center or refuse the box and note it on the delivery receipt.
3. If the boxes are absolutely showroom perfect, they should still write where they sign their name, "subject to inspection." Once the driver leaves, the client has 3 days to notify us of damaged items or missing items.
2. Inspect the entire piece of equipment — top to bottom. You are looking for visible and/or concealed damage, so look over everything thoroughly. Concealed damage must be reported and an inspection must be requested within 3 business days.
3. While the driver is present, make note of all damage that you see. Take pictures as these will likely be needed. Check the products as they are being delivered and note any potential damage on the delivery receipt/Bill of Lading.
4. Now you have 3 options:
1. NO damage. Accept the shipment and sign off.
2. Slightly damaged. Write down all the damage you see on the acceptance form. If you do not want to live with the damage you see, in the event the carrier does not want to participate in a freight claim, it is best to refuse the damaged piece and call our Customer Care Team immediately. Note the freight bill with "Refused." If you keep the shipment, make sure you note the damage you see on the bill you sign. If the driver only has a PDA (electronic device), make sure you have him note something on paper that he will sign before you allow him to leave.
3. If the item you ordered is completely damaged, refuse the shipment. Please make note of the damage and take photos. Contact us as soon as possible to start the return process.

If freight damage does occur, we are here to help. Please call us at 866-702-6657 Monday through Friday from 9 a.m. — 6 p.m. Eastern Time or email us at support@primekitchensupply.com. Please have your order number, shipping information, and any available tracking numbers ready so we can quickly and accurately assist in the process.

Liftgate Service

Since items shipped via freight carrier are typically bulky and heavy, you will be asked to select liftgate service at checkout. A liftgate is required for all commercial and non-commercial addresses without a loading dock or tractor-trailer access. A liftgate safely unloads items over 75 pounds from the truck down to ground level. Once the item is on the ground, it is your responsibility to move the product inside. For inside delivery or white glove services, you can contact our sales team at sales@primekitchensupply.com before your items are delivered to obtain a quote.

If you do not select liftgate service at the time of checkout, please be aware of the following:

• Liftgate service does not include taking items into your building.
• If you add liftgate, white glove, or inside delivery services to your order after the order has been placed or at the time of delivery, the fees may increase.
• The driver will NOT be able to assist in unloading your shipment. It is solely your responsibility to promptly and safely remove your shipment from the truck.

International Shipping

We cannot ship freight outside of the United States directly; however, we can ship to an international freight forwarder location in the United States for international freight deliveries.

• You are responsible for finding and hiring your own freight forwarder.
• Once your shipment is delivered to your forwarder, they are responsible for delivery beyond this point.
• It is your responsibility to make delivery and payment arrangements with the freight forwarder.

For additional information or if you have questions about these policies, please contact us at the information below:

 

KF Enterprises FL LLC
610 E Zack St. Ste 110-2137
Tampa, FL 33602
support@primekitchensupply.com

1-866-702-6657